Frequently Asked Questions
Everything you need to know
Is your gold and silver certified?
Yes. All gold is BIS hallmarked and all silver is 925 sterling. Every piece ships with a certificate of authenticity.
How does custom design work?
Share your idea over WhatsApp — a description, photo, or sketch. We send a detailed design within 48 hours, and once you approve, we craft and deliver it in 10–15 days.
How is pricing calculated?
Pricing is transparent and linked to live metal rates, plus making charges. You get a full quote before you commit — no hidden markups.
What are the shipping charges?
Shipping is free and fully insured on every order across India.
Can I return or exchange a piece?
Ready-made pieces can be returned or exchanged within 7 days if unworn and with the hallmark tag intact. Custom pieces are made to order and non-returnable except for defects.
Do you offer lifetime care?
Yes — complimentary cleaning and re-polishing on all Maharis pieces, for life.